For Erinn Ackley, it was her father’s insurance company denying claim after claim for a bone marrow transplant to treat the leukemia that eventually killed him. For Mark Gendernalik, it was his insurer’s agent refusing referrals for diagnostic tests for his three-month-old daughter, who was suffering seizures. And for pediatrician Mel Stern, it’s been a decades-long scuffle with insurers over claims payments — a battle that’s forced him to stock his office with folks dedicated solely to the task of paperwork-shuffling and claims-haggling.
As …